Hendriksen Accountants and Advisors

Greater efficiency through clear customer communication and a lower debtor balance. Where payment reminders were once sent by post, Hendriksen Accountants and Advisors now benefits from a fully digitised and automated accounts receivable management system. Since March 2018, the accountancy firm has been using Payt. More recently, Hendriksen has also joined as an official Payt partner.

Full control over the process

In the past, two employees at Hendriksen were responsible for accounts receivable management. That number has now been reduced to one: Silvia, who manages the entire process in just 28 hours per week.

Beyond time savings, Silvia highlights two major benefits: customer files are now always complete, and the outstanding balance has been significantly reduced.

“Previously, we sent reminders by post. Now, each invoice is individually tracked and followed up via Payt. While a few customers still receive paper invoices, the majority now receive them by email. If there’s a dispute about a particular invoice, I can pause the reminder sequence for that invoice without interrupting the rest. Once resolved, Payt picks up right where it left off. It gives us complete control over the process.”

A win for both Hendriksen and their clients

Payt brings double value: invoices are delivered to the right contact faster, and clients can pay quickly and easily via iDEAL.

“Many clients use this option,” Silvia adds. “They also have access to their full customer file, offering full transparency. Clients can view all invoices, reminders, specifications, and see what’s already been paid. Our debtor management system now reflects the professionalism and care that’s so important for us as an accountancy firm.”

Clients now improving their debtor management with Payt too

Managing Director Gerbert-Jan Hendriksen is equally positive about using Payt:

“Previously, we had to manually assess every client and invoice before sending a reminder. Now, that entire process is automated – but in a way that still gives us full control.”

Some clients needed time to adjust but now describe the process as clear and efficient. In fact, the new approach has encouraged them to reflect on their own debtor management practices. Through ongoing conversations and shared experiences, many of Hendriksen’s clients are now using Payt too.

“Entrepreneurs love to share what works,” Gerbert-Jan says. “And Payt works brilliantly for us. As a Payt partner, we also help our clients with setup and implementation, which is a great extension of our service.”

From implementation to impact

Introducing new software goes beyond simply installing it. Hendriksen was proactive in communicating the change to clients, explaining what it meant for them – including the shift to digital reminders and direct payment links via iDEAL.

“Clients who prefer paper invoices still receive them,” Silvia adds. “These are often older entrepreneurs. But I always point out the benefits of digital invoicing – and some have since made the switch.”

Payt: the complete solution we were looking for

“Previously, two people managed our debtor process. Now Silvia does it alone. That in itself is a fantastic result.”

By involving the entire team – including SME advisors – Hendriksen has developed an efficient, consistent workflow. Whereas advisors once influenced the reminder process, that’s now far less common. This has reduced the risk of miscommunication, improved structure, and added clarity across the board.

“With Payt, we’ve achieved greater efficiency, a lower debtor balance, reduced staff costs, and helped our clients do the same. Payt is the complete solution we were looking for – and it’s exceeded our expectations.”