Major savings, better communication, and faster payments for Home Vaccination with Payt

Marco van Drielen is Manager Finance & Control at Thuisvaccinatie (Home Vaccination), a Dutch organisation providing travel vaccinations in the comfort of people’s homes. Since early 2017, the organisation has been using Payt. The result? Increased client contact, quicker invoice payments, and far fewer claims being handed over to collection agencies.

Substantial savings and improved communication

Until 2016, Home Vaccination used a factoring service.
“For every invoice we sent, we paid admin fees—plus a hefty amount of interest to get paid within two weeks rather than waiting the standard two months,” explains Marco. “As our business grew, the costs of debtor management skyrocketed.”

Through their accountant, Phidra, the company was introduced to Payt—and they were immediately enthusiastic. Not only did the switch lead to major savings, but communication with customers also improved significantly.

A fully digital process

Previously, the factoring company managed all invoicing and payments. They guaranteed payment within 14 days and handled all follow-ups for outstanding invoices. Reliable, yes—but with one major downside: all communication was sent by post.

“Our customers often leave for their trips directly after the vaccination,” Marco says. “This meant they’d miss any letters we sent. Coming home to find your invoice already passed to collections isn’t exactly a warm welcome.”

Now, customers receive their invoice by email and can pay instantly via iDeal. If payment isn’t made on time, Payt sends reminders at scheduled intervals—up to three. “My colleagues can check whether the email has been opened. If not, we follow up by phone to confirm the correct email address,” Marco explains.

If a customer still hasn’t paid, Payt’s digital collection process takes over, sending reminders via email, SMS, phone, and—only as a last resort—post.

Payment plans and personal contact

Beyond the efficient process, Payt also helps Home Vaccination maintain better contact with its clients. “Invoices are often opened in the evening or at weekends. If someone has a question, they can send it directly through Payt, and we’ll see it first thing the next morning. Because the question is linked to the invoice, it’s immediately clear what it concerns,” says Marco.

“And if someone is a bit short on money—or happens to be in the middle of the Ugandan wilderness—we’re happy to pause a claim or offer a payment plan. But we need to be informed. Payt makes that easier than ever.”

Another major plus is the centralisation of all communication. “Everything related to the invoice is recorded in one file. If a claim does go legal, you can export the full history in one click. Ideal!”

Control, clarity, and a friendly process

Thanks to Payt, Home Vaccination is now fully in control of its debtor management.

“You’ve received vaccinations from us, and yes—you need to pay for that. Payt ensures that it happens. And if not, the customer is reminded. Nothing more, nothing less.”