Frequently Asked Questions about Payt

No, Payt is not a debt collection agency. Payt offers accounts receivable management software that helps businesses get their invoices paid faster by automating the debtor process.

You always maintain personal contact with your customer, while Payt assists you with reminders, organisation, and structure.

The owners of Payt are Sander Kamstra, Aziz Al-Harazi, Jelger Gustafsson, Rob Rustenburg, and Jeroen Krosse.

Payt helps organisations automate their credit management. With our software, you can easily send invoices and payment reminders, while keeping clear oversight of outstanding receivables. You gain insight into your cash flow and maintain the ability to have personal contact with your customer at any time. As a result, invoices are typically paid 30–50% faster.

Payt was founded in 2012 by Sander Kamstra, Aziz Al-Harazi, Merijn Stapert, Rob Rustenburg, and Jelger Gustafsson.

No, Payt has not been sold. The company remains independent and is led by its founders and the current management team.

However, in July 2024, it received a €55 million investment from Partech.

Together, we are continuing to expand Payt’s presence across Europe and invest in artificial intelligence.

For more information, read the article “Payt accelerates European expansion with €55M strategic investment from Partech.“

Payt operates in the Netherlands, Belgium, Germany, the United Kingdom, and Ireland.

Our software is available in multiple languages and tailored to the local market, ensuring you can benefit from efficient credit management wherever you are.

Payt is suitable for both SMEs and larger organisations, whether you operate in dentistry, the automotive industry, accountancy, or another sector.

Visit our industry page to see all the sectors we serve.

If your sector is not listed, please contact us to discuss the possibilities.

Yes. Data security is Payt’s highest priority. Our software is ISO 27001 and NEN 7510 certified and complies with all relevant standards for secure data processing.

Unlike a traditional debt collection agency, Payt starts right from the very first invoice. We automate the accounts receivable process in a professional and friendly way, reducing the number of outstanding invoices while preserving customer relationships.

Only if necessary can you also initiate a debt collection process directly from Payt.

Absolutely. You can easily schedule a no‑obligation demo. We’ll walk you through, step by step, how Payt works and how it can help your organisation get paid faster while spending less time on credit control.

The costs of Payt depend on the number of invoices you process each month and the functionalities you need. You pay a fixed monthly fee, with no surprises.

View our pricing for a full overview.

If a customer doesn’t pay on time, you can charge extrajudicial collection fees. These are costs incurred to collect an invoice without involving the courts.

For private individuals (consumers), a final reminder—known as a WIK letter—is required before collection fees may be charged. This reminder must:

• Include a 14-day payment term
• Announce the amount of the collection fees

You must be able to prove when the WIK letter was sent. With Payt, you can easily check this in the invoice timeline.

The collection process in Payt consists of six phases they are fully automated and executed only on business days.

• Reminder (day 1)
  A letter, email, and SMS are sent with a 10-day payment term.
• Reminder follow-up (day 6)
  A call bot, email, and SMS remind the customer to pay.
• Second reminder (day 12)
  A registered email or—if the email address is unknown—a physical letter with a new payment term of 8 days.
• Second reminder follow-up (day 17)
  Another reminder via email and SMS.
• Notice of default (day 21)
  A final reminder via letter, email, and SMS with a 5-day payment term.
• Pre-legal phase (day 27–31)
  The final warning before ending the collection process. If there’s still no payment, the case can be handed over to a bailiff.

On day 31, a pre-legal letter is sent with a 3-day payment term. If payment is still not made, the case can be transferred to a bailiff. In Payt, you can select a bailiff per case or set a default bailiff for all collection cases after the notice of default.

Sometimes a customer isn’t able to pay an invoice in full at once. With Payt, you can easily offer a payment plan. This gives your customer the flexibility to pay in installments, while you maintain control over the payment process.

With a payment plan, you decide:

• Whether it applies to a single invoice or multiple outstanding amounts
• Whether the customer pays in fixed installments, on a set day of the month, or in custom agreed amounts
• How long the plan runs and how you’d like to round the amounts

Once the plan is created, the customer automatically receives an overview of all scheduled payment dates via email. For each installment, your customer will receive a timely reminder—optionally including a payment link.

You can also choose to:

• Propose a payment plan to your customer
• Allow your customer to propose a plan, which you can easily approve or decline

During the payment plan period, standard payment reminders are temporarily paused. This keeps your communication clear and professional.

Yes, in Payt you’re in full control of when invoices and reminders are sent. This way, your invoicing process always matches the way you work.

You can configure settings such as:

• When the first reminder is sent (for example, 7 days after the due date)
• How many reminders a customer receives before the process ends or moves to the next step
• The interval between reminders (for example, every 7 or 14 days)

You can also choose on which days invoices and reminders may or may not be sent. For instance, you can prevent messages from being sent on Sundays or public holidays.

Tip: Prefer to send reminders only on days when your bookkeeping is up to date? You can easily set that up in Payt.

es, you can.

With summary reminders, you send your customer a single reminder for multiple outstanding invoices. This is especially useful when customers regularly receive several invoices at once.

You decide when to use summary reminders:

• From the very first reminder (right from the start)
• Or only with the final reminder (as an extra push)

You can also choose whether this applies to all customers, or only to specific groups based on payment arrangements (such as monthly payments or project-based invoicing).

Payt automatically ensures that only relevant invoices are included in the summary reminder, such as:

• Invoices that have already been sent
• Invoices with an outstanding amount (including credit notes)
• Invoices that are not part of a payment plan or collection process

Additionally, you can set how often summary reminders are sent. By default, this is no more than once every 7 days. This prevents message overload and keeps your communication professional.

With summary reminders in Payt, you don’t just automate your follow-up—you also make it easier for your customer to stay organized and pay faster.

With Payt, you can easily send invoices via the Peppol network—a secure European network that delivers e-invoices directly into your customer’s accounting system. This reduces errors, speeds up processing, and helps you comply with more (international) government regulations.

What is Peppol?

Peppol is a network that enables secure and electronic exchange of invoices between different accounting and invoicing systems. Payt offers full support for Peppol invoicing.

What do you need?

To use Peppol invoicing via Payt, you’ll need:

• UBL invoices (the standard format for e-invoicing)
• A valid Chamber of Commerce (KvK) number in your company details
• Preferably to follow the BIS V3 format (a widely used UBL structure)

Our support team is happy to assist you with the technical setup.

How do you set up Peppol?

You can activate Peppol easily through our support desk. You decide whether to:

• Enable Peppol as the default for all customers, or
• Use it only for specific debtors
• For individual customers, you can activate Peppol based on their KvK number, OIN, or VAT number.

What does your customer see?

Once the invoice is sent via Peppol, it is immediately delivered into your customer’s accounting system. In Payt, the invoice timeline clearly shows that it was sent through Peppol.

Using Peppol with Payt means:
Less manual work, faster processing, and a future-proof way of invoicing.

Note: Using Peppol may incur additional costs, depending on your agreement with Payt.

Payt sends emails on behalf of your organization to customers regarding outstanding invoices. These emails are clear, professional, and tailored to your preferences.

You decide whether to address your customers formally (“you/your” in a formal tone) or informally (“you/your” in a casual tone). You can easily set this in your administration’s language settings.

The emails are designed in your own branding (including your logo if desired) and contain clear messaging. These messages are based on years of experience and are aimed at encouraging quick and friendly payment.

Want to customize the text? That’s possible in consultation with our support team. Together, we’ll make sure the communication matches your tone of voice while remaining effective.

With Payt, you can be confident that your communication with customers is professional, clear, and carefully managed.

In Payt’s invoice portal, your customers can view their outstanding invoices and take immediate action. This makes paying easier while keeping communication accessible and professional.

Depending on the settings in your administration, customers can perform the following actions:

Standard features

• View the invoice as a PDF
• See detailed invoice information
• Leave a message or question directly via the portal

Pay an invoice

If your administration is connected to a payment provider (such as Mollie or Adyen), customers can pay directly online via iDEAL or other payment methods. This reduces the risk of delayed payments.

Request or accept a payment plan

Depending on your settings, customers have different options for paying in installments:

• Create their own payment proposal
• Accept a pre-set payment plan
• This saves you time and offers customers flexibility—without losing control.

Update their email address

Is your customer’s email address outdated? In Payt, you can allow customers to update it themselves in the portal. You’ll receive a notification in your dashboard so you can review it and update your accounting records accordingly.

In addition to invoices payable on account, Payt also supports direct debit. This means you automate not only your invoicing but also the payment—through a payment request that is executed directly by your Payment Service Provider (PSP).

What is direct debit?

With direct debit, you authorize Payt to submit payment requests on behalf of your organization to your bank via a connected PSP. You decide after how many days an invoice may be automatically debited. Payt then ensures the correct timing and follow-up.

How does this work in Payt?

• You connect Payt to a PSP such as Mollie or Twikey (you will need your own account with them)
• Customers can provide their authorization via the invoice portal.
• Payt processes the direct debit attempts automatically and adapts communication accordingly

For example: in the event of a failed debit, the customer does not receive a standard reminder but a customized email explaining the failed attempt.

Why choose direct debit?

• Your invoices are paid faster without any extra action from the customer
• You reduce the risk of forgotten or late payments
• You maintain full control over communication and follow-up within Payt

Direct debit is always set up in consultation with a Payt specialist. This ensures it aligns perfectly with your process and administration.

With Payt’s reports, you get a clear, instant overview of your customers’ payment behavior and the performance of your credit management. This lets you see not only how quickly your invoices are paid but also where delays occur and where there’s room for improvement.

What exactly can you view?

• Outstanding balance and revenue
  See how many invoices are still outstanding each month and what your revenue was.
• Payment behavior and DSO (Days Sales Outstanding)
  Discover how many days customers pay late on average, weighted by invoice amount. The DSO chart shows trends in payment behavior so you can make timely adjustments.
• Invoices per step in the process
  See exactly how far your invoices progress in the credit management process. This shows you where most payments occur—after the first reminder or only later.
• Creditworthiness information
  Check the creditworthiness of your business customers through an integrated connection with Creditsafe. This way, you know who you’re doing business with in advance.

You don’t need to be an Excel expert—every insight is immediately available in clear charts and overviews.