“The most common excuse our accounts receivable department used to hear was that the invoice had been lost,” says Heine de Bruin, co-owner of Health2Work — one of the leading ergonomics providers in the Netherlands and, since 2017, also active in Belgium.
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Since implementing Payt, our customers have 24/7 access to their invoices.
Experts in ergonomics
Health2Work supports clients in creating healthy and efficient workplaces. This is achieved by advising organisations on ergonomic practices and delivering tailor-made ergonomic solutions.
“The work environment greatly influences job satisfaction. Our goal is to create workspaces where employees feel energised and can perform at their best,” Heine explains.
“Clarity and a no-nonsense approach define our service — we say what we do, and do what we say. We listen to our clients and offer targeted, effective solutions. Thanks to Payt, we now extend that clarity and reliability into our debtor process.”
Debtor management as part of the customer journey
Health2Work has been working with Payt for several years now. “Our debtor process was inefficient,” Heine reflects.
“We were handling everything manually, and as diligent as my colleagues are, manual processes are more prone to errors than automated ones. Tasks would stagnate and invoices wouldn’t be paid on time — which had a clear impact on our cash flow.”
Equally important to Heine is the customer experience.
“Debtor management is part of the broader customer journey. We work hard upfront to deliver excellent service, but at the back end, we lacked the same level of professionalism. That was a missed opportunity — and not ideal for the customer experience.”
After discovering Payt, it became immediately clear that their platform could address a large part of Health2Work’s debtor-related challenges.
A change in mindset
Naturally, the transition to automated debtor management took some adjustment for the administration team.
“Even though they still retained full control, it initially felt like they were handing something over. I understand that. But my philosophy is simple: if you always do what you’ve always done, you’ll always get what you’ve always got — and what we were doing wasn’t good enough anymore.”
Thanks to Payt, Health2Work was able to reduce its debtor management workload by half an FTE. Once colleagues saw the benefits, they quickly embraced the change.
“They suddenly had time to focus on other administrative tasks. Payt provided a detailed implementation plan, and the integration with our accounting software Exact went off without a hitch. We were able to fully transition to Payt’s system in no time. Their support during implementation was excellent.”
